MAGIC CALCULATOR/TRADESTOPS FAQ’S
TRADESTOPS CUSTOMER CARE NUMBER: 1. 866.385.2076
What Markets does TradeStops Cover?
TradeStops covers markets in the US, Canada, London and Australia.
Can I track options in TradeStops?
Yes! Our TradeStops Pro service allows for tracking alerts on U.S. equity and index options.
Is TradeStops easy to set up?
Yes! Our number one priority is to make TradeStops the most user-friendly alert system on the market.
Can I download data from my online broker into TradeStops?
Yes! TradeStops offers automatic portfolio downloads from over a dozen of the biggest U.S. based online brokers.
What’s the difference between the basic service and the TradeStops Pro service?
TradeStops Pro includes the ability to track alerts on U.S. equity and index options and also includes Dr. Smith’s proprietary new Smart Trailing StopsTM service which allows for identifying a unique optimal stop loss level on any stock.
Can I set the same favorite alert types for all my stocks?
Yes. If you frequently use the same combination of triggers for each of your alerts, you can save those triggers as an alert template in TradeStops Pro.
Is there a limit on the number of alerts I can have?
Yes. The number of alerts varies for different account types, but the standard account allows for 200 alerts organized in 20 portfolios. Users with needs beyond these limits should contact us directly to make special arrangements.
What kind of data feed does TradeStops use?
TradeStops uses end of day data from SIX Data, the industry leader in data reliability and integrity. SIX is the same data source used by the Wall Street Journal and many other leading quote providers. We understand that when it comes to portfolio management, there is no substitute for accurate and clean data, so we invest with the best. Once the market has closed, a download of settled prices is made and all alerts are evaluated.
Can TradeStops contact my broker or online trading service and make trades for me?
TradeStops sends alerts to the subscriber via email and/or text message. The subscriber is responsible for taking any follow up action in the market in response to the alert. If you want your personal broker to also receive your alerts, simply add his/her email address or phone number to your notifications list (after obtaining their permission). TradeStops does NOT execute any trades for you.
Can I use multiple email addresses or text-message services?
Yes. TradeStops can send your alerts to up to 3 separate email addresses and 3 separate text message services at your request.
Does TradeStops take dividends and splits into account?
Yes. Dividends and splits are critical events when considering price and profit targets, and TradeStops gives them full consideration. When a dividend or a split occurs in your portfolio, TradeStops will alert you with an email and adjust your triggers accordingly. For example, if you were tracking a trailing stop on Microsoft at the time that it issued its $3 dividend, TradeStops would subtract the dividend from the highest closing price so that your stop would not be negatively impacted by the dividend.
Can I also use TradeStops to help me find the right point to buy a stock?
Yes. While TradeStops focuses primarily on trade management once you are in a trade, the triggers in the TradeStops Pro package can just as easily be used for alerting you to a desired entry price. Say that XYZ is a stock you are interested in. It is trading at $40 and you would like to buy it if the price falls below $35. Just set up an alert in your portfolio as if you had bought the stock at $40 and ask TradeStops to send you alert if the price of the stock falls below $35.
Can TradeStops track price and profit targets for short sales as well?
Yes. When configuring an alert, the user specifies whether the position is long (profit by the price of the stock rising) or short (profit by the price of the stock falling).
Does TradeStops provide tech support in case I have trouble with the system?
Yes. A U.S. based support agent will be happy to assist you in the configuration of your personal TradeStops account via phone or email.
TRADESTOPS CUSTOMER CARE NUMBER: 1. 866.385.2076
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