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1. Is it easy to set up TradeStops?
Yes! Making TradeStops the easiest to use alert service ever has been our number one priority.
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2. Can I set the same favorite alert types for all my stocks?
Yes. If you frequently use the same combination of triggers for each of your alerts, than you can save those triggers as an alert template in TradeStops Complete.
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3. Is there a limit to the number of alerts that I can have?
Yes. The number of alerts varies for different account types but the standard account allows for 100 alerts organized in 10 portfolios. Users with needs beyond these limits should contact us directly for special arrangements.
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4. What kind of data feed does TradeStops use?
TradeStops uses end of day data from CSI Data, the industry leader in data reliability and integrity. We understand that there is no substitute for accurate and clean data when it comes to portfolio management so we invest with the best. CSI is the same data source used by Yahoo Finance and many other leading quote providers. Once the market has closed, a download of settled prices is made and all alerts are evaluated.
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5. Can I track options in TradeStops?
TradeStops does not specifically provide for alerts on options at this time, though alerts can be set up on the underlying equity to approximate an alert on the option.
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6. Can TradeStops contact my broker or online trading service and make trades for me?
TradeStops sends alerts to the subscriber via email and/or text-messaging. The subscriber is responsible for following up on the alert and taking any follow up action in the market. Part of the beauty of TradeStops is not having to show your hand in the market! Of course if you have a personal broker who you want to also receive your alerts, simply add his/her email, phone or pager to your notifications list (assuming s/he agrees!).
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7. Can I use multiple email addresses or text-message services?
Yes. TradeStops is so versatile that it can send the alert to up to 3 separate email addresses and 3 separate text-message services at your request.
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8. Does TradeStops take dividends and splits into account?
Yes. Dividends and splits are critical events when considering price and profit targets and TradeStops gives them full consideration. When a dividend or a split occurs in your portfolio, TradeStops will alert you with an email and adjust your triggers accordingly. If for example, you were tracking a trailing stop on Microsoft at the time that it issued its $3 dividend, TradeStops would subtract the dividend from the highest closing price so that your stop would not be negatively impacted by the dividend.
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9. Can I also use TradeStops to help me find the right point to buy a stock?
Yes. While TradeStops focuses primarily on trade management once you are in a trade, the triggers in the TradeStops Complete package can just as easily be used for alerting you to a desired entry price. Say for example, that XYZ is a stock you are interested in and it is trading at $40 and that you would like to buy it if it falls below $35. Just set up an alert in your portfolio as if you had bought the stock at $40 and ask TradeStops to send you alert if the price of the stock falls below $35. It's that easy!
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10. Can TradeStops track price and profit targets for short sales as well?
Yes. When configuring an alert, the user specifies whether the position is long (profit by the price of the stock rising) or short (profit by the price of the stock falling).
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11. Does TradeStops provide tech support in case I have trouble with the system?
Absolutely. A polite and courteous staff member would be happy to assist you in the configuration of your personal TradeStops account via live chat, voice or email.
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